Most businesses have no idea what happens on their phone lines. Calls go unrecorded, ungraded, and unimproved, and the front desk is the last part of the business anyone measures.
Qualicall is our call quality engine, built by Finova Solutions and included in every Awaaz Labs deployment. It grades every single conversation your lines handle, human or AI, against the outcomes that matter: was the call answered, was the caller qualified, was the appointment booked, was the objection handled.
Then it does what no dashboard does: it shows you the optimization timeline. You see exactly which call patterns were fixed, when, and what improved as a result. Week one to week four, answer quality and booking rates move visibly, and you watch it happen rather than taking a vendor’s word for it.
For clinic groups, brokerages, and any operator running multiple locations, Qualicall turns the phone line from a black box into a managed, improving asset.
Qualicall runs in production today across our deployments in the US, UAE, and Pakistan. Visit our station and we will walk you through a live grading timeline on real calls.
